All orders are sent by a parcel delivery service or Royal Mail.
If there is a delay in delivery on in-stock items beyond the normal 5-7 working day period we will contact you by email to inform you of progress with your order.
If the item is unavailable, we will let you know and issue a full refund.
If you are ordering from overseas please contact us for delivery charge so that we may advise you prior to ordering. Please note eggcup & blanket interiors are not liable for any customs charges made in the recipients countries. The customer is completely responsible for these charges.
For details on returning an item to us, please view our Returns Policy
A signature will not be required for items under the value of £12, sent by Royal Mail 1st Class delivery. All orders over the value of £12 will be sent by a parcel delivery service.
If Royal Mail or other parcel delivery services are unable to deliver a calling card may be left for you to arrange re-delivery.
Please note, if an order is of high value then we may choose to send on a courier service which will require a signature.
We will notify you by email to let you know that your goods have been despatched. Please notify us within 14 days if the goods have not arrived. We cannot accept any claims of non-delivery after this period.
Very occasionally, circumstances beyond our control can delay delivery. If this happens, we will keep you informed. We cannot, however, accept liability for any loss or inconvenience that may result from the delay. If the delivery country is changed after the order is placed we will re-calculate the delivery fees and either charge or refund you the difference.
Some of our fabrics, lighting and furniture items are available through special order along with other selected items ordered specifically for you, will often have longer lead times. Special Order items are clearly marked at the time of purchase. Special Orders and Furniture items can take up to 5 weeks between ordering and end delivery to you.
Wherever possible, items are dispatched on our standard delivery terms. However, fragile, heavy and large items may require delivery by a specialist carrier and may need additional insurance.