Terms & Conditions

The eggcup & blanket interiors website is operated on the following terms and conditions and by using this website you accept the following terms and conditions.

Order Confirmation

You will receive an order confirmation email as soon as you have placed an order. Keep it safe, as we may ask you for information from it in any correspondence. If you do not receive this email please contact info@eggcupandblanket.co.uk, so that we can confirm that your order has been placed and processed successfully.

Description Of Goods

We take great care to ensure that the description and specification of our products are correct and complete. While every effort has been made to portray items accurately, slight variations may occur.

All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow.

Please note there may be variations in colours dependant on the calibration and settings of individual screens and web browsers.

Discount Codes

If you have a discount code, then it must be entered into the voucher code box in 'your cart', and must be done so at time of ordering. We will not be able to apply a discount code to an order after it has been processed, and no refunds will be given.

If you wish to apply a discount code to an item that you have on back order, the order will need to be placed again, (and postage paid again) as we are unable to put a discount onto an order that we have already received and charged for.

Prices

All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£).

It may be necessary to change prices either up or down, from time to time. Any price changes will be confirmed to you at the time of ordering. We reserve the right to alter prices at any time

Copyright

All rights, including copyright, for this website are owned by or licensed to eggcup & blanket interiors.

Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of eggcup & blanket interiors.

You may not modify, distribute or re-post anything on this website for any purpose without prior permission.

Availability

All items are subject to availability.

We will inform you as soon as possible if goods you have ordered are not available.

Cancellation

You are entitled to cancel your contract if you wish providing you act within 7 working days of receipt of the goods.

If you wish to exercise this right prior to dispatch of goods please email info@eggcupandblanket.co.uk or call us on 0845 303 7674.

If your order has already been dispatched please follow our returns information.

Please note your right to return products does not apply to personalised items, those made to your specifications including bespoke furniture items and cut fabrics. This does not affect your statutory rights.

Cancellation of Special Orders/Furniture Orders

If you wish to cancel an order you may do so by emailing info@eggcupandblanket.co.uk.

Please note that all furniture items, cut fabrics, items that have been assembled, made-to-order items, and personalised items, we may be unable to cancel, which will then become non-refundable. Please contact eggcup & blanket interiors by emailing info@eggcupandblanket.co.uk or call us on 0845 303 7674 and we will be happy to advise you on the process.

Returns

We hope you will be delighted with your purchase but if for any reason you are not satisfied, we will exchange or refund an item providing the item is returned in perfect condition with all labels and tags, within its original packaging within 7 days. Please note this applies only to goods purchased through our online store and refunds can only be processed online.

Simply fill in your pre-printed returns form indicating which items you are returning and whether you require an exchange or refund. Place this form in the parcel with the items you are returning. We recommend you return these via recorded delivery and retain proof of postage. Refunds will be made via the original method of payment within 10 days of receiving goods. Postage for refunds is the responsibility of the purchaser.

Unfortunately, postage, packing and insurance incurred in the delivery of the goods to you are direct costs and cannot be refunded except in the case of cancellations.

Please note that all furniture items, cut fabrics, items that have been assembled, made-to-order items, gift vouchers and personalised items can only be returned or exchanged if faulty.

You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach us.

Our returns address is: 12 Princes Square, Harrogate, North Yorkshire, HG1 1LX

Faulty Goods

You are entitled to a full refund including postage for faulty goods returned to us within 30 days. If you receive a faulty item please contact us quoting your order reference and details of the fault. We will advise you how to proceed. Once the fault has been verified we will refund via the original payment method within 10 days of receiving the returned goods.

Website

Every effort is made to ensure that this website is free from viruses and defects however, this cannot be guaranteed.

eggcup & blanket interiors shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account.

Security

Our secure server software encrypts all of your personal information, including name, address and credit card details. Information remains scrambled whenever it is transmitted over the web. This website, its content and any contract brought into being as a result of using this site are governed by and construed in accordance with English Law.

Further questions?

If you have any further questions on any aspect of eggcup & banket interiors please contact us:
Email - info@eggcupandblanket.co.uk
Phone - 0845 303 7674
Post - 12 Princes Square, Harrogate, North Yorkshire, HG1 1LX